Privacy Policy

1. Introduction

This Privacy Policy explains how FlowRight Plumbing ("FlowRight," "we," "us," or "our"), operated by Md Faisal Hossain through the website flowrightplumbing.com, collects, uses, discloses, and protects your personal information when you visit our website, call our phone numbers, or submit information through our online forms.

FlowRight Plumbing is a 24/7 plumbing service that connects homeowners and businesses with licensed plumbers across New York, Los Angeles, Chicago, Houston, and Phoenix. By using this website, you agree to the practices described in this policy. If you do not agree, please do not use the website or submit your information.

2. Information We Collect

We collect the following types of information:

a. Contact form information. When you complete our contact or callback form, we collect your full name, phone number, email address (optional), city, the service you need, and any message you provide. This information is used exclusively to dispatch plumbers and respond to your request.

b. Call information. When you call the phone numbers advertised on this website, we (and our call-tracking and advertising partners) may collect your phone number, the date, time, and duration of your call, and the marketing source that referred you. Calls may be recorded for quality and training purposes, as described in Section 5.

c. Automatic data. Like most websites, we automatically collect certain technical data when you visit, including your IP address, browser type and version, device type, operating system, referring URLs, pages viewed, and timestamps. This data is collected through cookies and similar technologies, as described in Section 7.

3. How We Use Your Information

We use the information we collect to:

• Dispatch licensed plumbers to your location;
• Call or text you back regarding your service request;
• Route your call to the appropriate local dispatch center or licensed plumbing provider;
• Provide quotes, schedule appointments, and complete services;
• Improve our website, marketing, and customer service;
• Comply with legal and regulatory obligations.

4. Pay-Per-Call & Affiliate Disclosure

Important disclosure: FlowRight Plumbing operates as a pay-per-call marketing service. We may connect your calls through third-party call-tracking and advertising partners, and we may receive compensation for calls generated through our marketing partners when those calls result from advertisements placed on search engines, websites, and other media.

Calls placed through the numbers advertised on this website may be routed to licensed local plumbers, dispatch centers, or independent plumbing service providers in your area. Compensation arrangements do not influence the price you are quoted by the servicing plumber. Call-tracking technology allows us to measure which advertising sources generate calls so we can improve our marketing.

5. Call Recording Notice

Calls to and from FlowRight Plumbing may be recorded for quality assurance, training, and verification purposes. Recorded calls may include your name, phone number, service address, and details about your plumbing issue. Where required by law, we obtain consent before recording. If you do not wish to have your call recorded, please notify the representative at the beginning of your call, or contact us by email instead.

6. TCPA / Consent to Contact

Consent to receive calls and texts. By submitting a form on this website or by calling the phone numbers advertised here, you consent to receive phone calls and text messages from FlowRight Plumbing and its service partners — including calls and texts made with an automatic telephone dialing system (auto-dialer) and prerecorded or artificial voice messages — at the telephone number you provide, even if that number is on a federal or state Do-Not-Call registry. These calls and messages may relate to your service request, appointment confirmations, dispatch updates, and follow-up regarding services requested.

Consent is not a condition of purchase. You are not required to consent to receive marketing calls or texts as a condition of purchasing any property, goods, or services. Standard message and data rates may apply from your wireless carrier.

Opting out. You may withdraw your consent at any time by replying STOP to any text message you receive from us, or by contacting us using the details in Section 14. Reply HELP for assistance. Opt-out requests are processed promptly, and we maintain do-not-call records to honor your preferences.

7. Cookies & Analytics

We use cookies, pixels, and similar tracking technologies to operate the website, remember your preferences, measure advertising performance, and analyze traffic. This includes cookies set by advertising and analytics providers that help us understand which pages and campaigns generate phone calls. You can control or delete cookies through your browser settings; disabling cookies may affect some functionality of the website. We do not respond to browser "Do Not Track" signals at this time.

8. Third-Party Service Providers

We work with trusted third parties who help us operate the website and deliver services, including:

• Call tracking and advertising partners — to route and measure phone calls generated by our marketing;
• Hosting provider (Vercel, Inc.) — to host and serve this website;
• Analytics providers — to understand website usage and improve user experience;
• Licensed plumbing service providers — to fulfill the services you request.

Each third-party provider processes information under its own privacy policy. We encourage you to review the privacy policies of these providers. We are not responsible for the privacy practices of third-party websites linked from our site.

9. Data Sharing & Sale

We do not sell your personal information. We share personal information only as necessary to operate our business, including: (a) with dispatch centers and licensed local plumbers who fulfill your service request; (b) with call-tracking and advertising partners who route and measure calls; (c) with service providers who host our website and process data on our behalf; and (d) when required by law, legal process, or to protect our rights. We do not share your information with third parties for their own direct marketing purposes.

10. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, provides you with specific rights regarding your personal information:

• Right to know: request the categories and specific pieces of personal information we have collected about you;
• Right to delete: request deletion of personal information we hold about you, subject to legal exceptions;
• Right to opt out: opt out of the "sharing" or "sale" of personal information. We do not sell personal information as defined by the CCPA.

To exercise any of these rights, contact us using the details in Section 14. We will verify your request and respond within the timeframe required by law. California residents are also entitled to protection against discrimination for exercising their privacy rights.

11. Data Security & Retention

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information, including encrypted connections (HTTPS/TLS) and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements — after which it is deleted or de-identified.

12. Children's Privacy

This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will promptly delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Effective Date / Last Updated" date at the top of this page shows when the policy was last revised. Continued use of the website after changes are posted constitutes acceptance of the updated policy. Material changes will be highlighted on this page.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to update or delete your information, contact us:

• Email: info@flowrightplumbing.com
• Phone: (888) 555-0199 (24/7)
• Address: 1200 Main St, Suite 210, Houston, TX 77002, United States